Return and refund policy

Return & Refund Policy – HangyHub

At HangyHub, we want you to receive the product you ordered in proper condition. As some products may be shipped directly from our third-party suppliers or international fulfilment partners, the return and refund process may vary depending on the nature of the issue.

1. Damaged Product

If your order arrives physically damaged, please contact HangyHub as soon as possible after delivery.

To help us investigate the issue, please provide:

  • Order number
  • Clear photographs of the outer packaging
  • Clear photographs/videos of the damaged product
  • A continuous unboxing video, where available
  • A description of the damage

After reviewing the evidence, HangyHub may provide a replacement, refund, or another appropriate resolution, depending on the circumstances and product availability.

2. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us with:

  • Order number
  • Photograph/video of the received product
  • Photograph of the shipping label/package
  • Unboxing video, where available

If the incorrect product was supplied by the fulfilment partner, HangyHub will coordinate with the supplier/courier to resolve the issue.

Where appropriate, HangyHub may arrange a replacement or refund.

3. Missing or Incomplete Items

If an item, accessory, part, or quantity included in your order is missing, contact us with photographs/videos and your order details.

We will investigate the issue and, where the claim is verified, may provide the missing item, replacement, refund, or another appropriate resolution.

4. Product Different From Description

If the product received is materially different from the description, specifications, quantity, or other information presented on the HangyHub website, please contact us with evidence of the discrepancy.

After verification, HangyHub will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances.

5. Defective Products

If a product arrives defective or does not function as reasonably expected, please contact us with photographs/videos showing the issue.

HangyHub may request additional information or testing to determine whether the issue is a manufacturing defect, shipping damage, incorrect use, or another cause.

If the defect is verified, we may offer a replacement, repair where applicable, or refund, depending on the product and circumstances.

6. Unboxing Video

For damaged, defective, incorrect, or missing-item claims, HangyHub strongly recommends recording a continuous video while opening the package.

The video should clearly show:

  1. The unopened package
  2. Shipping label/order information
  3. The package being opened
  4. The product and its condition
  5. All included items/accessories

An unboxing video can help us verify claims and resolve disputes with our courier or fulfilment partner.

Important: The absence of an unboxing video does not automatically mean that every claim will be rejected. HangyHub may consider other photographs, videos, order information, packaging evidence, and the circumstances of the claim when reviewing a complaint.

7. Change of Mind / Personal Preference

Returns based solely on change of mind, personal preference, colour preference, incorrect selection by the customer, or simply no longer wanting the product are not automatically eligible for a refund or return.

Where a product is eligible for a voluntary return, the applicable return conditions and shipping costs will be communicated to the customer before the return is approved.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

8. Products Shipped From International Locations

Some HangyHub products may be shipped directly from Hong Kong or another international fulfilment location.

For these products, delivery and resolution may take additional time because of international shipping, customs, courier handling, and supplier coordination.

However, the fact that a product is shipped internationally does not by itself remove applicable consumer rights.

9. Products Damaged After Delivery

HangyHub is not responsible for damage caused after delivery due to:

  • Improper use
  • Accidental damage
  • Negligence
  • Modification or alteration of the product
  • Failure to follow reasonable usage instructions
  • Normal wear and tear

Such cases will be evaluated based on the circumstances.

10. Refund Process

Once a refund is approved:

  • The refund will normally be issued to the original payment method, where technically possible.
  • The time taken for the amount to appear in the customer's account may depend on the payment gateway/bank.
  • If a replacement is approved instead of a refund, delivery time will depend on product availability and shipping arrangements.
  • HangyHub may require the product to be returned before issuing a refund or replacement where appropriate.

11. Cancellation Before Dispatch

If you want to cancel an order, contact HangyHub as soon as possible.

A cancellation request may be accepted if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible and the request will be handled according to the applicable return/refund conditions.

12. How to Contact Us

For return, replacement, or refund assistance, contact:

HangyHub
Email: hangyhub85@gmail.com
Phone/WhatsApp: +91 8543851841
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST
Website: https://hangyhub.in/

Please include your order number in your communication so that we can locate your order quickly.